Do you have a physical store location?

Unfortunately we do not, but it is a big dream of ours to have a brick-and-mortar store in the future! Right now, Jack and Nick's is exclusively an e-commerce small business.

‎

Are your products drop shipped?

Not at all! All of our products are in-stock at our warehouse location in Denver, Colorado. We carefully inspect and package each order and ship it to you from right here in the mile-high city.

‎

‎Where do I enter a discount code?

Store discounts may be entered on the checkout page, in the “Discount code” box (on mobile, click the “Add discount” tag button first). After entering your code, click the adjacent “Apply” button to subtract the discount from your order total. 

‎

‎What is your processing time for orders?

We normally process orders within five business days. We usually do not ship orders on weekends or holidays. If we are experiencing a high volume of orders, shipment processing may be delayed by a few days. Should there be a significant delay in processing of your order, we will contact you via email. Details on all things regarding shipping can be found in our Shipping Policy.

‎

What carrier services do you use for shipping?

We utilize ground and economy services with the United States Postal Service, Federal Express, and United Parcel Service, which are chosen at checkout. We will do our very best to honor your selection, and contact you directly if we need to use an alternate shipping method.

‎

How long will it take to receive my order?

Normal transit time takes between 3-7 business days once your package is accepted by the carrier. Delivery location and other factors (such as inclement weather) may increase delivery times.

‎

‎How can I track my order?

Once your order is shipped, you will receive a confirmation email with your tracking number. You may follow the link provided or use the tracking number on our Order Tracking page. Alternatively, you can also use the number to get more detailed information on the actual carrier's website.

‎

Do you ship internationally?

We apologize, but we do not ship any orders outside of the 48 contiguous United States.

‎

Do you offer local pickup?

Yes we do! Local pickup is available in the Denver, Colorado metro area. Please note that these orders will take a minimum of five days for processing. Once your order is ready, you will receive an email that will provide directions on how to schedule a date and time for pickup. Keep in mind that this may take several days to coordinate due to scheduling limitations of both parties involved.

‎

What is your return policy?

We have a generous 30-day return policy available for most items. Detailed information can be found in our Return and Refund Policy. Please note: Return shipping costs are non-refundable. Additionally, there is a 10% restocking fee for each item, the amount of which will be deducted from any refund due. To start a return, contact us at info@jackandnicks.com. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please save the shipping box and all packing materials to return the item(s) in.‎