Return and Refund Policy

Overview

We have a generous 30-day return policy, which means you have thirty days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please save the shipping box and all packing materials to return the item(s) in.

To start a return, contact us at info@jackandnicks.com.

If your return is accepted, we’ll send you a prepaid return shipping label and instructions on how and where to send your package. The cost of the return shipping label will be deducted from your refund, in addition to the 10% restocking fee. Items sent back to us without first requesting a return will not be accepted. Approved returns will need to be sent to the following address:

4550 Kittredge Street Apt 11105
Denver, Colorado 80239
United States

PLEASE NOTE: THE COST OF YOUR RETURN SHIPPING LABEL AND A 10% RESTOCKING FEE ON EACH RETURNED ITEM WILL BE DEDUCTED FROM ANY REFUND DUE.

If you have any questions regarding an item, please feel free to reach out. We are more than happy to provide additional details and photos so you can make an informed purchase. For general information on products, order assistance, or help with returns and refunds, email us at info@jackandnicks.com . You may also call or text us at (720) 772-8811, and we'll get back to you as soon as possible.

Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for battery-operated and electrical items, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item by emailing us at info@jackandnicks.com .

On rare occasions, some items will be listed as ‘FINAL SALE’ and will not be eligible for exchange, return, or refund. In these instances, a note will be added to the product page so you may make an informed purchase should you choose to do so. Items purchased with a discount code remain eligible for return unless marked ‘FINAL SALE’ or excluded elsewhere in this policy.

Unfortunately, we cannot accept returns on items purchased at a marked-down sale price.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within ten business days. Please remember it can take some time for your bank, credit card company, or other entity to process and post the refund to your account.

If more than fifteen business days have passed since we’ve approved your return, please contact us at info@jackandnicks.com .

Exchanges

Exchanges are available for eligible items, pending stock on hand. For fastest service, we recommend returning the item you have, and once the return is accepted, make a separate purchase for the new item. There may be instances where an exchange is not possible. In these cases, we will reach out and discuss the situation with you.

Please note: Exchanges are subject to the return shipping policy and costs stated above, including return shipping label costs and restocking fees.

Defects

If anything from your order arrives with a potential defect, please email us at info@jackandnicks.com and include clear photos of the issue so we may discuss the situation with you.

Please note that that all items are new, unless otherwise stated on their product page. Images, dimensions, and material content (when available) of products have been provided by the wholesaler and/or manufacturer. The actual product you receive will have variations in size, color, design, texture, finishing, and assembly from what is presented in our online store. These are not defects per se, but rather a byproduct of mass manufacturing practices and techniques which often involve quite a bit of handworking in order to produce thousands of the same piece.

To ensure you receive the best quality merchandise available, all manufacturer-sealed items and case packs are opened and inspected prior to shipping.

Damages and Wrong Item Shipped

If anything from your order arrives broken or damaged, please email us at info@jackandnicks.com with clear photos of the damage. We will determine a course of action at that time.

Contact Information

Should you have any questions about our Return and Refund Policy, please email us at info@jackandnicks.com . You may also call or text us at (720) 772-8811, and we'll get back to you as soon as possible.

Our administrative contact information is as follows:

Jack and Nick's
4550 Kittredge Street Apt 11105
Denver, Colorado 80239
United States
(720) 772-8811
info@jackandnicks.com

Customer support hours are Monday through Friday, 11:00 am to 5:00 pm Mountain Time, excluding holidays. Our normal response time is one business day.

To provide the most consistent service experience, please contact us by email for all inquiries regarding orders, returns, and refunds, rather than through social media platforms.

Please note: We are exclusively an online-only store.

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