Legal Notice

Last Updated: September 1, 2026

Overview

This Legal Notice provides additional information regarding the operation and use of the Jack & Nick's website (i.e. jackandnicks.com). It is intended to supplement, and should be read together with, our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, Accessibility and Sustainability statements, and any other policies published on this website. Where a conflict exists, the applicable policy or Terms of Service shall control.

Website Information

Jack & Nick's is an e-commerce business. We do not operate a public retail storefront. All products offered through this website are sold exclusively through our online store unless otherwise indicated. Our business hours apply solely to customer support and administrative operations, and should not be interpreted as public retail hours.

Customer Communications

We strive to provide courteous, professional, and timely customer service. Email is our preferred method of communication, as it allows us to respond accurately and maintain a record of correspondence. While we make every reasonable effort to respond promptly during our administrative business hours, response times may vary due to weekends, holidays, seasonal demand, or other operational circumstances. Our normal response time is one business day. We reserve the right to decline or discontinue communications that are abusive, threatening, fraudulent, or otherwise inappropriate.

Copyright Infringement Notices

Jack & Nick's respects the intellectual property rights of others. If you believe that material appearing on this website infringes your copyright or other intellectual property rights, please contact us with sufficient information to identify the material, establish your ownership or authority to act on behalf of the rights holder, and explain the nature of your concern. We will review all reasonable notices and take action where appropriate.

Product Revisions

Manufacturers may occasionally revise packaging, labels, hardware, finishes, materials, or other non-essential product details without prior notice. Such revisions generally do not affect the intended function or overall character of the product. Unless specifically stated within an individual product page listing, these types of changes should be considered normal variations.

Website Availability

Although we make reasonable efforts to maintain continuous access to this website, temporary interruptions may occur due to scheduled maintenance, software updates, hosting services, internet service interruptions, security measures, or circumstances beyond our reasonable control. We appreciate your understanding and patience in advance.

AI Chatbot

For the convenience of our customers, Jack & Nick's provides an artificial intelligence ("AI") chatbot through our website to assist with general questions and provide information about our products and services.

The chatbot (known as "Tom Turkey") is intended as a general customer assistance tool and has very limited functionality. Information provided by the chatbot may be incomplete, outdated, or inaccurate and should not be relied upon as a substitute for information provided directly by Jack & Nick's.

Our chatbot does not have the ability to make decisions, modify orders, provide individualized professional advice, or guarantee the availability, specifications, pricing, or suitability of any product. Information provided through the chatbot should be independently verified before making a purchase or relying upon it for any important purpose.

For questions involving specific orders, product details, availability, returns, or other matters where accurate or current information is important, we recommend contacting us directly via email at info@jackandnicks.com. Our website and applicable published policies remain the authoritative sources for information regarding our products, services, and business practices.

No Legal Advice

Information contained on this website is provided solely in connection with the operation of our business and the sale of our products. Nothing contained within this website should be interpreted as legal, financial, tax, or professional advice.

Policy Updates

We may revise this Legal Notice from time to time to reflect changes in our business operations, website functionality, or applicable legal requirements. Any updates will become effective upon publication on this page. The “Last Updated” date above indicates when this notice was most recently revised.

Contact Information

Should you have any questions about this Legal Notice, please email us at info@jackandnicks.com. You may also call or text us at (720) 772-8811, and we'll get back to you as soon as possible.

Our administrative contact information is as follows: 

Jack and Nick's 
4550 Kittredge Street Apt 11105
Denver, Colorado 80239
United States
(720) 772-8811
info@jackandnicks.com

Customer support hours are Monday through Friday, 11:00 am to 5:00 pm Mountain Time, excluding holidays. Our normal response time is one business day.

To provide the most consistent service experience, please contact us by email for all inquiries regarding orders, returns, and refunds, rather than through social media platforms.

Please note: We are exclusively an online-only store.