Accessibility
Building an Accessible Experience
Everyone should be able to enjoy and use our website. At Jack and Nick's, we are committed to making our online store as accessible and user-friendly as possible for all visitors, regardless of ability or the technology they use.
Accessibility is an ongoing priority for our business. As our website grows and evolves, we are continually reviewing and improving its functionality with the goal of aligning with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA whenever practical.
Because our store is frequently updated with new products, images, and content, accessibility is an ongoing process. We regularly evaluate new features to identify opportunities for improvement.
Continuous Improvement
We are actively working to improve areas such as:
- Clear and consistent navigation
- Alternative text for images whenever appropriate
- Keyboard accessibility where supported
- Compatibility with modern browsers and assistive technologies
- Ongoing review of accessibility best practices
As technology and accessibility standards continue to evolve, we strive to progess alongside them.
Assistance is Available
If you experience difficulty accessing any part of our online store, encounter a feature that is difficult to use, or have suggestions for improvement, we would appreciate hearing from you.
Please contact us and provide as much detail as possible, including the page you were visiting and the issue you encountered. We will make every reasonable effort to provide the information, product, or service you need through an alternative method and to address concerns in future updates.
Our email is info@jackandnicks.com. You may also call or text us at (720) 772-8811.
Ongoing Commitment
Accessibility is not simply a technical requirement—it is part of our commitment to providing a welcoming experience for all of our customers. We are dedicated to continually improving our website and sincerely appreciate your patience and feedback as we work toward that goal.
If you have any questions regarding our Accessibility practices, please feel free to get in touch.
For fastest service, please email us at info@jackandnicks.com. You may also call or text us at (720) 772-8811, and we'll get back to you as soon as possible.
Our administrative contact information is as follows:
Jack and Nick's
4550 Kittredge Street Apt 11105
Denver, Colorado 80239
United States
(720) 772-8811
Customer support hours are Monday through Friday, 1:00 pm to 5:00 pm Mountain Time, excluding holidays. Our normal response time is one business day.
To provide the most consistent service experience, please contact us by email for all inquiries regarding orders, returns, and refunds, rather than through social media platforms.
Please note: We are exclusively an online-only store.